As someone who works in operations, I appreciated immensely her grasp of details, organizational skills, and patience.As for the puzzles themselves, the first two rooms (Illuminati and CSI) nearly kicked our butts! Our two teams literally escaped only seconds apart, just 3-4 minutes before the hour was up. She was quick to grasp the logistical details, and at every new development, she assured me, Well make it work. She helped me figure out how we could use the credit from the people who dropped out of the first two rooms to apply to the third, and applied roundabout discounts using gift card specials that ultimately saved us 20%. She fielded all of my last-min updates with aplomb and good cheer. She was very quick to respond, even in the evening. And at each new development, I was calling Kym trying to keep her updated and exploring our options and backup plans.Kym was such a sweetheart through all of this. all of this literally the night before we were supposed to show up at Puzzle Workshop. Then I had the wild idea to try and book a third escape room immediately after the first two in its place instead, and then tried to figure out if I had enough people interested. Then I had nearly everyone drop out of the scheduled event after the escape rooms. Then I suddenly had 2 people drop out 3 days before the event. Sure, it cost a little extra, but I had 12 people to herd around a very tight schedule that day, and Kym was absolutely instrumental in helping me make it all work.I initially booked 2 simultaneous rooms (6 people for each room) at a custom time with Kym. I initially chose Puzzle workshop out of the handful of escape rooms with great reviews in Orange County due to their being one of the few with a willingness to accommodate custom times.
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